Machinery is properly maintained in a professional fashion so that
down time is minimized. If and when the machinery does fail, we
will treat the situation as a first-priority repair. It is not uncommon
to find our technicians working very early in the morning and very late
into the evening, well after most support companies have gone home.
Toll-free technical support by telephone. We will be available
to support all contract customers. We have cordless phones and cell
phones, and demonstration machinery at our facility which allows us
to walk customers through most operations first hand.
Direct contact with your service representatives by means of
a toll-free telephone number, two forms of e-mail, and cell phone with
voice mail and paging capabilities.
Over sixty years of technical experience between the Service
Manager, Russell Schmitt, and our Lead Technician, Richard Estrada.
Extended hours and 24-hour technical support by request. We
offer multiple-shift contracts and will provide 24-hour support by special
arrangement. Customers under extended coverage service arrangements
are given dedicated pager numbers to contact our technicians.